Overview
The customer is a leading US based provider of Secure Electronic Payment Processing Solutions and Self-Service Payment Portals for hospitals, ASCs and Physician groups. They are a pioneer in providing secure web-based patient payment solutions, that power faster payments while saving healthcare providers time and money.
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Challenges
Need for a Self-Service Patient Payment Portal solution for hospitals to streamline operations, simplify payment & billing operations, and increase the cash flow
Need to improve Financial Performance through superior Patient Financial Experiences & 360-degree Patient Engagement to gain a competitive edge in Healthcare Providers Market
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Solution
Provided a complete ePayment platform comprising web portal, mobile app that enhanced the E2E customer journey of both hospital staff and patients. The solution also included development, testing, feature enhancement and maintenance services.
Design and Development of multiple ePayment options: Credit cards, ACH, and Debit cards
Business/Executive dashboards/Reports development, Deployment and Release Support
Seamless integration with Hospital Information System
SaaS/Cloud enablement of payment platform
Highest level of security certification (Level 1 PCI DSS) with full FERPA, GLBA, NACHA
Migration of the code base to .NET 4.0 for better maintainability, application enhancement and security
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Outcomes
50+ Reduction in speed of patient payments in just few weeks
30-40 mins Hospital staff time saved per patient
300+ Hospitals benefited with improved patient payment cycles
25+ Cost savings on patient payment management