Overview
The client is an innovative integrated solutions provider for nursing and health professionals to help them work efficiently and cost-effectively for the benefit of patients. As a global business headquartered in Germany, the client has partners and distributors across the globe.
The client’s product development team developed a self-diagnostic app targeting elderly people (>50 age years) to help them track their health data taken from their personal health devices.
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Challenges
Need for a simplified dashboard that loads clear and clean information to maximize app usage
Need to ensure crystal-clear and error-free data transfer from the device to application
Need to position themselves on a broader level in customer adaptation, among other competitors in the market
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Solution
Our engagement with the client started during the pandemic when the U.S had started declaring lockdowns and companies initiating work-from-home policies. During the uncertain times, we worked with fluid plans and constantly adapted to changing events, often in real-time. To accomplish the goal, ACL Digital provided the client with an accessible and user-friendly mobile application to collect the customer's BP & ECG data wirelessly from their compatible healthcare devices.
In addition to analysing and observing the device to understand the context of both physical and digital aspects of its usage, ACL Digital’s UX team conducted online workshops with experts to understand users' pain points, expectations, and motivations. We studied the existing apps that are available in the market and derived an aesthetic design language and a simplified user journey
From understanding the specific requirement, doing competitive analysis, and sharing prototype to delivering the final design and conducting validation tests, we provided the end-to-end solution remotely without physically visiting the client
We framed an empathetic design along with a set of recommended features to create a new user experience for the client’s product consumers and shared the prototype with the client using collaborative tools
We brought forward the important services and functionalities as an extended support to the BP & ECG device and web application
We designed an experience with simplified dashboard that loads clear and clean information
We created a holistic experience that married cognitive design appeal with an approachable look and human feel
We ran validation tests with the team experts remotely
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Benefits
Easy User Registration
Simplified Dashboard
Quick Access To Reports
Quick And Timely Reminder
Detailed Insights